Terms of Service

Last updated: 30 July 2026

These terms are a contract between Elias Gouatarbès, a Finland-based light entrepreneur (kevytyrittäjä) trading as Fielded (“we,” “us”), and the merchant business installing or using Fielded (“you,” “the merchant”). By installing Fielded from the Shopify App Store or otherwise using the service, you agree to these terms.

1. The service

Fielded connects your Shopify store to your own HubSpot account and syncs your orders and customers into it as Deals and Contacts, on an ongoing basis, plus a one-time historical import when you first connect. That's the entire service. How we handle the personal data involved is described in our Privacy Policy, which these terms incorporate by reference.

2. Who this is for

Fielded is a business-to-business service. It's offered only to businesses acting in a commercial capacity, not to individual consumers. If you're installing Fielded, you're confirming you're doing so on behalf of a business.

3. Your account and access

Using Fielded requires connecting your own Shopify store and your own HubSpot account — we never ask for or hold your Shopify or HubSpot login credentials directly, only the access tokens those platforms issue once you approve the connection.
You're given a single access key to your Fielded dashboard when you connect. You're responsible for keeping it confidential. It's shown once and can't be recovered if lost — only regenerated, by reconnecting HubSpot.
You're responsible for the accuracy of any routing rules or configuration you set inside your dashboard.

4. Fees

Any fees for using Fielded, and how they're billed, will be presented to you at the time you subscribe. We'll give reasonable advance notice of any pricing change before it applies to you.

5. Your responsibilities

You're responsible for:

Having a lawful basis to collect and process your own customers' personal data, and for your own store's privacy policy disclosing that data is synced to a CRM via an app like this one;
The accuracy of the data in your Shopify store — Fielded syncs what it's given;
Complying with Shopify's and HubSpot's own terms of service, independently of this agreement;
Not using Fielded for any unlawful purpose, or in a way that places excessive, abusive load on the service.

6. What we don't promise

We aim to keep Fielded running reliably and to sync your data promptly, but the service is provided “as is” and “as available,” without warranty of any kind, express or implied — including any warranty of uninterrupted operation, error-free performance, or fitness for a particular purpose. We don't guarantee any specific uptime. Shopify and HubSpot are independent platforms outside our control; an outage, API change, or policy change on either of their ends can affect Fielded, and we aren't responsible for their availability or behavior.

7. Intellectual property

We own Fielded's software and infrastructure. You own your own store data. Nothing in these terms transfers ownership of either to the other party.

8. Limitation of liability

To the maximum extent permitted by law:

Neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or related to these terms or the service, even if advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising from or related to Fielded is limited to the total fees you paid us in the 12 months preceding the event giving rise to the claim, or €100 if you've paid us nothing.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for gross negligence, willful misconduct, or death or personal injury caused by negligence.

This section is the one most worth a lawyer's specific attention — how far a liability cap like this actually holds depends on the law of whatever jurisdiction a dispute ends up in, not just what's written here.

9. Indemnification

You agree to indemnify and hold us harmless from any claim, loss, or expense (including reasonable legal fees) arising from your use of Fielded in violation of these terms, applicable law, or a third party's rights — for example, a claim from one of your own customers arising from how you disclosed (or failed to disclose) your use of Fielded to them.

10. Data processing

In providing Fielded, we act as a data processor on your behalf with respect to your customers' personal data, as described in our Privacy Policy. Our Data Processing Agreement forms part of these terms and applies automatically to every merchant.

11. Term and termination

These terms apply for as long as you have Fielded installed and connected.
You can stop using Fielded at any time by uninstalling it from your Shopify admin, which also triggers deletion of your connection data as described in our Privacy Policy.
We may suspend or terminate access if you materially breach these terms, misuse the service, or if required to do so by Shopify or HubSpot's own policies.

12. Changes to these terms

We may update these terms from time to time. If a change is material, we'll update the date at the top of this page. Continuing to use Fielded after a change takes effect means you accept the updated terms.

13. Governing law

These terms are governed by the laws of Finland, without regard to its conflict-of-law principles, and any dispute not otherwise resolved will be subject to the exclusive jurisdiction of the courts of Finland.

14. Contact

Questions about these terms: elias.gouatarbes@gmail.com